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We specialize in residential homes — single-family homes, townhomes and condos. We service properties throughout the greater Austin area including Round Rock, Georgetown, Hutto, Cedar Park, and surrounding communities.

We do not currently service commercial offices, retail spaces, or industrial facilities. Our focus is exclusively on creating exceptional residential experiences. For commercial, please visit our Parent company MMA Cleaning Solutions & Co at mmacsco.com

We service homes of all sizes — from small homes to large luxury estates. Pricing and duration are adjusted based on the size and scope of your home. There is no minimum square footage requirement.

For very large homes (5,000+ sq ft), we may schedule an in-person walkthrough before your first clean to ensure we quote you accurately and staff the right number of team members.

We currently service the following areas:

• Austin (all zip codes)
• Round Rock
• Georgetown
• Hutto
• Cedar Park
• Pflugerville
• Manor
• Taylor
• Leander
• Jarrell

Not sure if we cover your area? Call us at (512) 642-3003 and we'll let you know right away.

Yes. Our Post-Construction Cleaning service is specifically designed for newly built or recently renovated homes. Construction leaves behind fine dust, adhesive residue, paint overspray, and debris that requires specialized techniques and products to remove safely.

This is one of our most requested services and is significantly more involved than a standard clean — which is why it is priced accordingly and requires more time.

Absolutely. We love pets and clean homes with dogs, cats, and other animals regularly. Please let us know in your home profile what pets you have so we can:

• Use pet-safe, non-toxic cleaning products
• Take extra care around pet areas, beds, and feeding stations
• Know which areas to pay special attention to for pet hair and dander

Please note whether your pet should be secured during the clean. Some pets become anxious when strangers are in the home, and we want everyone to be comfortable.

We approach every home without judgment. However, for homes in extreme disrepair — heavy clutter, biohazardous conditions, or structural issues — we may need to conduct an in-person assessment before scheduling. This allows us to quote accurately and ensure we bring the right team and supplies.

Call us at (512) 642-3003 to discuss your situation — we will always be honest and respectful.

Yes. We offer turnover cleaning for short-term rental properties between guest stays. These cleans are treated with the same precision and care as our residential services. For recurring rental cleanings, we can work with your booking calendar to schedule turnovers efficiently.

Contact us directly to discuss a recurring arrangement for your rental property.

Our Standard Cleaning covers every room in your home and includes:

• Dusting all accessible surfaces, shelves, and furniture
• Wiping down countertops, tables, and appliance exteriors
• Cleaning and sanitizing all bathrooms (toilet, sink, shower/tub, mirror)
• Kitchen cleaning including stovetop, sink, and exterior of appliances
• Vacuuming all carpets, rugs, and upholstered furniture
• Mopping all hard floors with appropriate products for each surface
• Emptying trash bins and replacing liners
• Making beds (if linens are left out)
• Spot-cleaning visible smudges on doors and light switches

Duration: 2–3 hours depending on home size. Starting from $129.

A Deep Clean goes significantly further than a Standard Clean. It includes everything in the Standard Clean plus:

• Inside oven and microwave cleaning
• Inside refrigerator cleaning
• Scrubbing grout lines in showers and tile floors
• Detailed baseboard cleaning
• Window sill and track cleaning
• Light fixture and ceiling fan detail cleaning
• Cabinet face and drawer front wiping
• Behind and beneath furniture where accessible
• Door frame and trim wiping

We recommend a Deep Clean for first-time clients, homes that haven't been professionally cleaned recently, or seasonal refreshes. Duration: 4–6 hours. Starting from $229.

Our Move-In / Move-Out Cleaning is a comprehensive top-to-bottom clean designed for transitioning properties. It includes everything in a Deep Clean plus:

• Inside all cabinets and drawers
• Interior of all closets
• Interior window cleaning
• Garage sweeping (if applicable)
• Detailed cleaning behind and beneath appliances
• Walls spot-cleaned for marks and scuffs

This service is ideal for moving out of a rental (to maximize your security deposit return) or moving into a new home before your furniture arrives. Duration: 4–5 hours. Starting from $199.

Our pricing is based on several factors:

• Home size — number of bedrooms, bathrooms, and total square footage
• Service type — Standard, Deep, Move-In/Out, or Post-Construction
• Frequency — recurring clients receive preferred pricing over one-time cleans
• Current condition — homes requiring significantly more attention may be quoted higher

Our starting prices are: Standard from $129 · Deep from $229 · Move-In/Out from $199 · Post-Construction from $299.

For a precise quote, call us at (512) 642-3003 or book online and we'll confirm pricing before your first clean.

Yes. Recurring clients receive preferred pricing compared to one-time cleans. Our most popular plans are:

• Weekly — our deepest discount, ideal for busy households
• Bi-weekly — the most popular plan, perfect for maintaining a consistently clean home
• Monthly — ideal for smaller homes or lighter maintenance needs

Recurring clients also benefit from priority scheduling, a dedicated team, and a home profile that evolves with your preferences over time. There are no contracts required — you can adjust or cancel at any time.

Our standard services do not include:

• Laundry washing or folding
• Dish washing (beyond rinsing the sink)
• Exterior window cleaning
• Exterior pressure washing
• Carpet shampooing or steam cleaning
• Biohazard or hazardous material removal
• Moving heavy furniture
• Organizing or decluttering

Some of these can be added as extras — ask us when you book. If you have special requests, include them in your home profile notes and we'll do our best to accommodate.

Yes. Common add-ons include:

• Inside oven cleaning (if not included in your plan)
• Inside refrigerator cleaning
• Interior window cleaning
• Laundry (wash and fold)
• Detailed cabinet interior cleaning
• Wall washing

Simply include your requests in the notes when booking or call us at (512) 642-3003. Add-ons are priced based on scope and added to your service total.

You can book in three ways:

• Online — via our booking portal at houseofosmar.com/portal
• App — download the House of Osmar app on iOS or Android
• Phone — call us directly at (512) 642-3003

We recommend booking at least 48–72 hours in advance to ensure your preferred time is available. Same-day or next-day bookings may be available — call us to check.

You can reschedule or cancel through our app, client portal, or by calling us. Our policy is:

• More than 24 hours notice — no charge, reschedule or cancel freely
• Within 24 hours — a cancellation fee of up to 50% of the service price may apply
• Same-day cancellation or no-show — full service charge may apply

We understand that life happens. If you have an emergency situation, call us directly and we'll work with you. We value long-term relationships over one-time policies.

Duration depends on the service type and home size:

• Standard Clean — 2 to 3 hours for an average 3-bedroom home
• Deep Clean — 4 to 6 hours depending on size and condition
• Move-In / Move-Out — 4 to 5 hours for an average home
• Post-Construction — 5 to 8 hours depending on scope

These are estimates. Larger homes, or homes requiring more attention, will take longer. We always complete the job properly — we don't rush at the expense of quality.

We operate Monday through Saturday, with first appointments beginning at 8:00 AM. Our last appointments begin no later than 2:00 PM to ensure adequate time for completion.

Sunday availability varies by team and season. Contact us to check Sunday availability for your area.

Yes — for recurring clients, we assign a dedicated team to your home. Consistency is a cornerstone of our service. Your team learns your preferences, your home's specific needs, and delivers the same exceptional standard every visit.

In rare cases (illness, emergency), we may send a backup team. You will always be notified in advance if a different team will be servicing your home, and your complete home profile will be shared with them.

We schedule appointments within a 30-minute arrival window (for example, 9:00–9:30 AM). Our teams manage multiple homes per day and traffic in the Austin area can be unpredictable.

You will receive a reminder the day before your appointment and a notification when your team is on the way. If there is ever a significant delay, we will contact you proactively.

Yes. Every member of our team undergoes a thorough background check before hire. We also conduct reference checks and an in-person interview process. Only candidates who meet our standards for professionalism, discretion, and skill are brought onto the team.

Our team members are our employees — not contractors sourced from a third-party platform. This means they are fully vetted, trained, and accountable to our standards.

All of our cleaners are direct employees of House of Osmar, not independent contractors. This is an important distinction because it means:

• They are covered under our general liability insurance on every visit
• They receive consistent training through our proprietary program
• They are held to our standards and code of conduct
• Their work is our responsibility — not an intermediary platform's

Every team member completes our House of Osmar Academy training program before their first solo assignment. Training includes:

• 80+ hours of supervised field training
• Surface and material science (how to safely clean marble, hardwood, brass, etc.)
• The Osmar Standard™ — our proprietary 8-step cleaning methodology
• Cross-contamination prevention
• Client privacy, discretion, and professional conduct

Our curriculum aligns with ISSA (Worldwide Cleaning Industry Association) standards.

Many of our team members are bilingual in English and Spanish. When you book, note any language preferences in your profile and we'll do our best to assign a team that communicates comfortably with you.

Tipping is never required but is always deeply appreciated by our team members. If your team did exceptional work, a cash tip or tip through the app is a wonderful way to recognize their effort.

We ask that you pick up clutter and personal items from floors and surfaces before your clean. This allows our team to clean efficiently without having to move or organize your belongings.

We are not an organizing service — we clean. The more surfaces we can access, the more thorough and effective your clean will be. Think of it like taking your car to a detailer: the emptier it is, the better the result.

No — many of our clients prefer to be away during the clean and return to a freshly cleaned home. You can provide a key, lockbox code, or garage code through your home profile in our app.

All key and access information is stored securely and only shared with your dedicated team. If you prefer to be home, that's perfectly fine too.

You have several options:

• Be home to let the team in
• Lockbox — many clients install a lockbox with a spare key near the front door
• Garage code — provide the code through your secure home profile in our app
• Smart lock code — a temporary code can be set and updated after each visit
• Neighbor or building management — if you live in a condo or gated community

Access information is securely stored and only shared with your assigned team.

Yes. Our teams arrive fully equipped with professional-grade products and equipment. You don't need to provide anything.

If you have preferences for specific products (eco-friendly, fragrance-free, or products you already own), let us know in your home profile and we'll accommodate wherever possible.

Yes — eco-friendly and non-toxic products are available upon request. Please note this preference in your home profile when booking. We carry both standard professional-grade products and green alternatives.

If anyone in your household has allergies, sensitivities, or specific product requirements (for example, a newborn or a family member with chemical sensitivities), please let us know in detail so we can accommodate accordingly.

We treat every item in your home with care. However, we recommend securing or putting away:

• Jewelry and small valuables
• Irreplaceable or sentimental items
• Fragile collectibles or art
• Important documents

Our team will never move or touch items that appear personal or valuable unless instructed to. In rare cases of accidental damage, we carry full liability insurance and will address it promptly and fairly.

Yes. House of Osmar is fully insured and bonded. We carry general liability insurance on every visit. This protects you in the unlikely event of accidental damage or loss during a cleaning.

We are also BBB Accredited with an A+ rating — a reflection of nearly two decades of accountable, trustworthy service. Proof of insurance is available upon request.

In the rare event that something is damaged during a cleaning, please contact us within 24 hours of the visit. We will:

• Listen to your concern without deflection
• Investigate what occurred with the team
• Work with you fairly toward resolution — repair, replacement, or compensation
• File an insurance claim if necessary

Your privacy is paramount. All personal information, access codes, and home details are stored securely in our system (powered by Housecall Pro, a leading industry platform) and are only accessible to your assigned team and management.

We never share, sell, or distribute client information to third parties. You can review our full Privacy Policy for complete details.

If you are not completely satisfied with any aspect of your clean, contact us within 24 hours and we will return to address any missed areas at no additional charge.

We stand behind our work. We don't offer refunds for subjective preferences, but we will always make it right if something was genuinely missed or below our standard.

Yes. House of Osmar is BBB Accredited with an A+ rating — the highest rating available. This reflects our commitment to transparent business practices, prompt response to concerns, and consistent delivery of what we promise.

You can verify our accreditation directly on the BBB website.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), processed securely through our client portal powered by Stripe.

Payment is due at time of service. For recurring clients, your card on file is charged automatically after each completed clean. You can manage your payment methods at any time through your client portal or our app.

Your complete billing history, invoices, and receipts are available anytime through your client portal or the House of Osmar app. You can download or print invoices for your records at any time.

For first-time clients, a credit card on file is required to confirm your booking, but you are not charged until after the service is completed. For recurring clients, your card on file is automatically charged upon completion of each visit.

You will receive an electronic receipt via email after each charge.

Our referral program rewards you for sharing House of Osmar with friends and family:

• You earn $25 credit when someone books their first clean using your referral code
• They receive $25 off their first clean
• There is no limit to how many referrals you can make
• Credits are applied automatically to your next service

Find your unique referral code in the House of Osmar app under Account → Refer a Friend.

No contracts. No commitments. You can adjust your cleaning frequency, skip a visit, or cancel your service at any time. We earn your business with every visit — not with paperwork.

The only thing we ask is that cancellations are made at least 24 hours in advance to avoid a fee.

The House of Osmar app is available on both iOS (App Store) and Android (Google Play). Search for "House of Osmar" or ask us for a direct download link.

The House of Osmar app gives you full control of your service:

• View upcoming and past cleaning appointments
• Book new services through our secure portal
• Rate completed cleans
• Manage your account and contact details
• Access your referral code and track credits
• Contact our team directly
• Manage payment methods through our secure portal

You can permanently delete your account directly from the app. Go to Account → Delete Account. You will be asked to confirm — once deleted, all your data is permanently removed from our system and cannot be recovered.

If you are having trouble with the app, try contacting us at hello@houseofosmar.com before deleting — we may be able to resolve your issue quickly.